Thursday, May 9, 2013

Toronto Zoo -- and Delta Hotels -- Here We Come!!!

I'm absolutely giddy with excitement, and I'll bet you think you know why. Cause we're going to the Toronto Zoo, right? Wrong! Well, right...but still wrong. I know, I'm not making much sense right now, but I did warn you that I'm giddy with excitement!

The story starts about two weeks ago, with an email from Bear's school. Their end-of-the-year class trip is coming up, and the school wasn't sure what to do about it. Three classes are headed by school bus to a large festival, which sounds like a lot of fun, but probably wouldn't be a good fit for Bear. For one, he's terrified of school buses, so a three-hour round trip probably wouldn't be a great idea. Second, this particular festival only runs for a few days, so it will attract every school for hundreds of miles. The result will be mass chaos -- very noisy chaos -- which, again, will not exactly add to poor Bear's enjoyment of the day.

The school desperately wanted Bear to be able to participate in the trip because he's worked so hard this year, but they were torn because they weren't sure if it would be a good idea. Hence the email. What do you think, they asked? I had to admit that it sounded like way too much for him to handle, even if I tagged along. Instead, I suggested that I would keep him home that day and do something really special with him. The question was what to do that would be special enough to compensate for missing his trip.

As it happened, TheODDDad came home that night and cheerfully announced that he had worked enough overtime to take a day off, but it had to be taken in the very near future. POOF!!! A light went off! (Or did it go on...and does a light make a "poof" sound? Maybe it does when you blow a bulb, which would mean the light went off. Anyway...I had an idea...) I suggested that he take off the day of Bear's trip and that way we could do something really fun just the three of us, which he was all for. From there the idea grew.

By the time we finished brainstorming (which means me spending hours on the computer researching ideas and then reporting back), we were headed to Toronto with both boys to visit the Toronto Zoo. The Delta Toronto East has a package for under $200 that includes a one-night stay and entrance to the zoo for a family of four. I know, right??? They even have a pool and two waterslides -- a big one and a little one. Way cool!

So now comes the good part. When I made the reservations, I requested an extra cot in the room. Bear and Stitch have never slept together, and I wasn't sure this was the night I wanted to try it out. I figured they'd sleep much better in separate beds, which would make for much happier children the next day. Turns out that an extra cot is $25. Ya...I don't think so.

Instead I decided nothing ventured, nothing gained. In researching the hotel (because you know I have to research everything), I came across the name of the guest services manager, so I sent him an email. Here's what I wrote:
Hi Azhar,

I just made a reservation at your hotel. My husband and I are treating our two sons to a day at the Toronto Zoo thanks to the great package you’re offering. My sons are 3 and 7, and my eldest has mild autism. My son’s end-of-school trip is that week, but they’re going somewhere that simply won’t be conducive to his needs. He’s worked so incredibly hard at school this year (his challenges make school extremely difficult for him) and we didn’t want him to feel left out, which is why we’re headed to Toronto.

My son’s autism means that he’s extremely sensitive to noise and to touch, among other things. For this reason, I asked if we could have a cot in our room so that the kids don’t have to sleep in the same bed, but I was told it would be an extra $25. I was wondering if it might be possible to waive that fee. I’m not asking for a cot for convenience or because we’re squeezing an extra person into our room, but because my son is going to be overwhelmed enough from all the excitement and we need to make things as comfortable as possible for him in order for him to be able to function. I also wondered – and I realize this might be a little difficult to predict – if it would be possible to have a room on a quiet floor.

I also thought I would mention that the menus for T.W’s Bar on the Delta web site aren’t working. My son has to eat gluten-free, so I was trying to see what kind of options might be available.

Thanks so much for your help, Azhar. I look forward to hearing back from you.

My hope was that we would get the fee for the cot waived. If they were feeling really generous, maybe they'd go so far as to throw in an in-room movie. Instead, I received the following email this morning. Hang on to your hats.
Good Day Ms. Wright,
I would like to take this opportunity and thank you for considering the Delta Toronto East as your choice of accommodation in Toronto. I can personally assure you that my team will do their very best to ensure you along with your family have a truly relaxing and renewing experience.
Ms. Wright, I can understand the extra pressure on you as well as your son during the school year and to reward him we have upgraded your reservation to a beautiful 1 bedroom suite compliments of the hotel. While the bedroom has a king size bed, it is equipped with a sofa bed in the living room and I will arrange for an additional cot complimentary.
Thank you for bringing the menu section to my attention, I will follow-up with our Food and Beverage manager however our culinary team would be delighted to arrange a special Gluten Free meal for your son during any meal, simply inform your server or order taker and our chef will work his magic.
If there is anything else we can do to make your stay more enjoyable please feel free to contact me and I will be delighted to assist you. Hope you have a wonderful day ahead.

As if that weren't enough, he emailed me a few minutes later to ask for the boys' names and their favourite snack, because "we want to do something special for them."
 
Funny, he thinks he's doing something special for them...he has no idea what he's just done for us.
 
 
 
P.S. No, I wasn't compensated for this blog post. They have no idea I'm writing it -- I just wanted to draw attention to something really nice that someone has done for my family.
 
 

25 comments:

  1. WOW! Now THAT is what I call going "above and BEYOND!" Way to go, Delta Toronto East!!!! :-)

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    Replies
    1. ex-boyfriend is back after a breakup,I’m extremely happy that will are living together again.
      My boyfriend of a 3yr just broke up with me and am 30 weeks pregnant.I have cried my self to sleep most of the nights and don’t seem to concentrate during lectures sometimes I stay awake almost all night thinking about him and start to cry all over again.Because of this I end up not having energy for my next day’s classes ,my attendance has dropped and am always in and on time.Generally he is a very nice guy ,he ended it because he said we were arguing a lot and not getting along.He is right we’ve been arguing during the pregnancy a lot .After the break up I kept ringing him and telling him I will change.I am in love with this guy and he is the best guy I have ever been with.I’m still hurt and in disbelief when he said he didn’t have any romantic feelings towards me anymore that hurt me faster than a lethal syringe.He texts me now and then mainly to check up on how am doing with the pregnancy,he is supportive with it but it’s not fair on me, him texting me as I just want to grieve the pain and not have any stress due to the pregnancy.i was really upset and i needed help, so i searched for help online and I came across a website that suggested that Dr Azuka can help solve marital problems, restore broken relationships and so on. So, I felt I should give him a try. I contacted him and he told me what to do and i did it then he did a spell for me. 28 hours later, my boyfriend came to me and apologized for the wrongs he did and promise never to do it again. Ever since then, everything has returned back to normal. I and my bf are living together happily again.. All thanks to Dr Azuka. If you have any problem contact Dr.Azuka now and i guarantee you that he will help you.Email him at: Dr.azukasolutionhome@gmail.com,you can also call him on +2348132777335,His website: http://reallyrealspellcasters.blogspot.com

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  2. That is so amazing. Good to hear there are still caring people in the world who get it.

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  3. I'm in tears and it didn't even happen to me!

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  4. that's awesome. Brought tears to my eyes :)

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  5. It is so nice to see a large establishment step-up and offer such great service to their customers. I hope you and your family have a wonderful trip...everyone deserves it!

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  6. That is amazing!

    Hotels can be funny. We had a bad experience with a Best Western. We had to hospitalize our mini she-hulk mid week (a few months prediagnosis) and brought her home a day before we were to go to a romantic weekend getaway type trip in Niagra Falls and they refused to cancel our room and demanded we pay for at least the cost of the room (and not the whole package) without proof she'd been in the hospital, so I'm glad to hear such an awesome story and I know where we'll be planning out next Hotel stay!

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  7. I loved this story so much that I just wrote an email to one of the main managers at the Delta Toronto East saying that this is the best advertising ever and makes me more likely to choose Delta hotels in the future.

    Thanks for sharing this!

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  8. I'm in tears.... this is absolutely wonderful!

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  9. Wow its so odd to here of places that even do the minimum when it comes to customer service. I'm so impressed and it renews my hope that some people and places still believe the customers come first!! Love this and I will be making my reservation right now lol

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  10. This post totally brought me to tears. Way to go Delta! Hope your family had a fabulous time in Toronto and at the Zoo!

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  19. Hi my name is Kate Clancy, I’m 24 years old. My ex boyfriend he broke up with me 5 weeks ago. I’m currently 15 weeks pregnant. We were together for 7 years (engaged the last). The day he broke up with me he said he “wanted to find himself, wanted to be free, and was confused if he still wanted to be with me or not.” I was devastated but was cool and calm because he’s been dealing with depression for 4 years and I think the news of our pregnancy broke him. I knew he was unhappy with himself because he got in a real bad car accident 4 years ago that changed his life. He lost his football scholarship, the chance to go to school, and hasn’t been able to find a job. When he broke up with me he said that he loves me and always will love me. When he decided to split I decided I wouldn’t contact him because he wanted space, but he calls me at least once a day to check on me. At times he offers to do favors for me like being me things when I’m sick and wash my car. I agree to let him do these things for me because I miss him so much and it seems like everytime I see him he still kisses me and tells me he loves me. He still wants to go to all our sons check up and I do invite him to them. I’m trying to be strong but his actions are confusing me. This was the guy I thought I was going to spend the rest of my life with.i was really upset and i needed help, so i searched for help online and I came across a website that suggested that Dr Unity can help get ex back fast. So, I felt I should give him a try. I contacted him and he told me what to do and i did it, then he did a Lover-spell for me. 28 hours later, my bf came to me and apologized for the wrongs he did and promise never to do it again. Ever since then, everything has returned back to normal. I and my bf are living together happily again..All thanks to Dr Unity. If you have any problem contact Dr.Unity now and i guarantee you that he will help you..Email him at: Unityspelltemple@gmail.com ,you can also call him or add him on whats-app:+2348071622464 ,his website:http://unityspelltemple.webs.com

    ReplyDelete
  20. Good day everyone. I have something to share with you.. My name is Andrew Ryan USA, my girlfriend and I were separated for a long period due to some misunderstanding, I came across different spell casters and they were all unable to bring my lover back. I was so sad and almost gave up on him when i met a spell caster called Great Doctor Omoluyi who helped me get my lover back. Ever since then i have been so happy and couldn't believe it would happen. He also helped me with success spell, I have been living happily with my lover now and will be getting married soon. Here is his contact Email: [ Doctoromoluyispelltemple@gmail.com ] if you need his help on getting your ex back, stop your marriage from crumbling or you need success in every aspect of your life. He is really a good spell caster.

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    ReplyDelete
  21. Hi Everyone,
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    ReplyDelete
  22. Hi Everyone,
    I'm from United Kingdom London, City(GB). I met this spell caster called Dr IyaryI of driayaryi2012@hotmail.com online and so many other, but i decided to go with this particular spell caster and this is about 2 weeks ago.I needed the spell caster to reunite me and my lover because she started behaving strange and a day came she text me and told me she cannot continue with the relationship anymore, that she just want to be alone.But a close friend of hers shows the guy to me that she was now dating.So i contacted this spell caster because i was totally heart broken and i smoked and get drunk till i could not even notice if am standing or lying.This spell caster told me not to worry, he gave me hope that am to have her again just like old times, and i provided all the requirements, and in just 5 days, my ex lover called me crying over the phone asking for me to forgive her for her stupid act, and she swore with her mother grave to love me and never hurt me again.This was what the spell caster earlier told me and it came after he has done the spell and that same night, my lover came back to the house to me. I have never seen spell as powerful as this but now, am convinced that Dr IyaryI is the best ever, You can contact him through him email address: driayaryi2012@hotmail.com or driayaryi2012@hotmail.com or And also Reach him on WhatsApp Number: +2349057915709 Thanks Dr. IyaryI

    ReplyDelete
  23. After 9 years in marriage with my hubby with 3 kids, my husband started going out with other ladies and showed me cold love, on several occasions he threatened to divorce me if I dare question him about his affair with other ladies, I was totally devastated and confused until an old friend of mine told me about a spell caster on the internet called DR. Okojie who help people with their relationship and marriage problem by the powers of love spells, at first I doubted if such thing ever exists but decided to give it a try, when I contacted him, he helped me cast a love spell on my husband and within 24hours my husband came back to me and started apologizing, now he has stopped going out with ladies and he is with me for good and for real. Contact this great spell caster for your relationship or marriage problem and all kinds of problem you find difficult to resolve and he will put a lasting solution to it. You can also contact him if you are unable to bear children. Here is his email drokojiespellhome6@gmail.com

    ReplyDelete
  24. God bless Dr.Edion for his marvelous work in my life, I was separate with my husband for the pass 3 year now and I wasn't satisfied i needed to get my husband back because the life of loneliness was so terrible for me and my 2 kids I searched about some possible spell caster that can bring back lover and i then come across Dr. Edion i saw a comment about Dr.Edion,how he bring lovers together with his spell caster I contacted him and he guided me. I asked for solutions, he started the remedy for my spell he ask for some information which i sent to him and also told some few things to do, after 48 hours my husband call me and start bagging me for forgiveness for all that happens i am so happy right now that we are back again as one family. If you are in the same situation right now and you don't know what to do or where to go, you can contact Dr. Edion today on ediontempl@gmail.com he can help you out of that you situation.

    ReplyDelete